OUR TERMS AND CONDITIONS

The following Terms and Conditions (“Ts&Cs”) apply to all goods and services provided by The Vesta Approach.

The term ‘VA’ or ‘us’ or ‘we’ or ‘our’ refers to The Vesta Approach (vestaapproach.co.uk)

The term ‘You’ or ‘Your’ refers to you, the client, visitor, website user or person using our website or making payment to use the goods and services supplied who acknowledge that they have read, understood and agreed to these Ts&Cs.

GENERAL

Access to the VA website by you and the supply of all goods and services to you by VA is on the understanding that the you have agreed to VA’s Ts&Cs and are over the age of 18 (eighteen) years of age.

VA will keep confidential and will not disclose to any third parties or make use of materials or information communicated to us in confidence for the purpose of the supply of goods and services save as may be reasonably necessary to enable VA to carry out our obligations in relation to that supply.

VA reserves the right to change any rates and any of the Ts&Cs at any time and without prior notice.

Through this website you may be able to link to other websites which are not under the control of VA. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, VA takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

By submitting information to us or using our website, you consent to the collection and use of your personal information in the manner set out in our Privacy Policy

CLIENT’S OBLIGATIONS

You shall be over 18 (eighteen) years of age.

Your use of, or reliance on, any information or materials on the VA website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through the VA website meet your specific, personal requirements.

COPYRIGHT

This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party.

In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

VA expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

· you may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

PAYMENT

The goods and services of VA are offered subject to our acceptance of your order or payment.

We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so.

We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

REFUND POLICY – Vesta Online Programmes

In the event that you decide your purchase was not the right decision, you may request a refund by emailing victoria@vestaapproach.co.uk within the first week of the course commencing. Refund requests must be received by the end of the 7th day (Sunday) at 2359 BST. After the 7th day of the course, all payments are non-refundable. Transfer requests must also be received within the first 7 days of the course commencing and will be considered on a case by case basis.

Refunds do not apply to any programmes purchased which are less than 7 days in length.

Please note: If you were offered a payment plan and you do not request a refund within 7 days, you are required by law to complete the remaining payments of your payment plan. We reserve the right to seek recovery of any monies remaining unpaid via our Collection Agency.

REFUND POLICY – Vesta 6 or 12 weeks programmes

In the event that you decide the Vesta Approach is not for you, refunds will not be issued for sessions already completed, but you may be able to request a refund for future sessions which you have already paid for by emailing victoria@vestaapproach.co.uk within the 30 days of your sessions commencing. Refund requests must be received within 30 days of the first session commencing. After 30 days, all payments are non-refundable.

Please note: If you were offered a payment plan and you do not request a refund within 30 days, you are required by law to complete the remaining payments of your payment plan. We reserve the right to seek recovery of any monies remaining unpaid via our Collection Agency.

REFUNDS

We will make any refunds due to you as soon as possible and in any event within 14 days after you inform us of your decision to cancel your place. We will refund you via Paypal, on the credit card or debit card that you used to pay.

Any additional currency conversion fee charged by your credit / debit card provider shall be refunded only at the sole discretion of your credit / debit card provider. VA has no control over, and accepts no responsibility for this. It is your responsibility to contact your credit / debit card provider for more information about their refund policy prior to making payment. For the avoidance of doubt, you will not incur any fees charged by VA as a result of you exercising your right to cancel.

DISCLAIMER

The information provided by VA does not substitute medical advice from healthcare professionals. VA advises that before commencing the programme, if you have any previous or current physical or mental health diagnosis, that you should always discuss this with your GP.

If a family member requires treatment for drug or alcohol use, it is necessary to access treatment advice from a GP or drug and alcohol service as stopping use can be dangerous for the individual without medical intervention.

The Vesta Approach is not a replacement for alternative healthcare provision for drug or alcohol use. It is intended for family members affected by the drug or alcohol use of a family member.

The information contained in the VA website is for general information purposes only and is provided by VA.

All our information on both the website is intended to assist you and does not in any way, nor is it intended to substitute professional advice.

Results are not guaranteed and VA takes no responsibility for your actions, choices or decisions.

By using our goods and services, you agree that VA is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own.

Under no circumstances can you hold VA liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any goods and / or services provided by VA.

VA is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third-party content, links, comments or advertisements.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Any claim against VA shall be limited to the relevant fee(s) paid by the Client.

WARRANTIES

You warrant that you have obtained all necessary permissions and approvals prior to the purchase of our goods and services.

You also warrant and undertake that you are not aware as at the date of the purchase acceptance of anything within your reasonable control which might or will adversely affect your ability to use our goods and / or services.

Whilst VA endeavours to keep the information up to date and correct, VA makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

WAIVER

No exercise, or failure to exercise, or delay in exercising any right or remedy by you or us shall constitute a waiver by that you or us of that or any other right or remedy.

GOVERNING LAW

Any dispute or claim arising out of or in connection with the purchase or refusal of purchase (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VA and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England over any claim or matter arising under or in connection the purchase or refusal of purchase (including non-contractual disputes or claims).

COMPLAINTS

VA is a member of the Federation of Alcohol and Drug Practitioners (“FDAP”) and is subject to the FDAP’s code of practice. If you have a complaint about VA’s performance against those standards, you should address your complaint in writing to Chair of FDAP’s Council of Management. All complaints must be signed by the complainant and contain the complainant’s home address.

MEDIATION

If at any time any question, dispute or difference whatsoever shall arise as to the purchase or refusal of purchase of the goods and / or services, VA or you may give to the other notice in writing of the existence of such question, dispute or difference and the same shall be referred to a mutually agreed Third Party Mediator within 14 days of such notice.

ARBITRATION

If an attempt at Mediation should fail then the dispute or difference shall be referred to the arbitration of a single arbitrator to be agreed upon by the parties within 14 days of the failure of such an attempt, or in default of such agreement, to be nominated by the President for the time being of the Law Society of England and Wales such arbitration to be conducted in accordance with the Arbitration Act 1996.

SEVERABILITY

If any term or provision in the Ts&Cs shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of the Ts&Cs and the enforceability of the remainder of the Ts&Cs shall not be affected.

FORCE MAJEURE

Neither VA nor you shall be liable to the other for delays in performance attributable to acts, occurrences, events or illnesses beyond the reasonable control of such party.

HEADINGS

The headings in these Ts&Cs are for convenience only and are not intended to have any legal effect.

THIRD PARTY RIGHTS

A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.